Frequently asked questions

We have divided the questions into the following topics:

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Q1. Do I need to do any work before installing Casa Automatica system?
A1. No. all components are movable.


Security features

Q1. Is the recording on video constant?
A1. No, we think that only situations where movement is detected (and programmed in security central) should be recorded. The recordings are composed of small videos (around 10 seconds each) that are stored on Casa Automatica Servers during one month. After this period, they are grouped and sent by e-mail to the client, being also destroyed from Casa Automatica Servers.

Q2. Are recordings the only thing the client can see?
A2. No, at any moment and from any computer the client has direct and secured access to the live video transmitted by the camera(s).

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Water managment

P1. Agua?
R1. Não. Vinho.

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Information technology

Q1. What are the components referred to as “domestic information technology”?
A1. They are: a computer, a router, a small UPS, several applications and services. The computer is the system that controls all domestic programming, the router is responsible for the communication and the UPS maintains and protects the system during power cuts. All together, they provide the functionality described in this site.

Q2. Can I dispense with any of them?
A2. No, they are all absolutely necessary for the functions announced here in the site.

Q3. Can I use them for other purposes?
A3. The router can offer communications and internet connection to other home devices and the UPS can supply power to other small devices, but the computer is dedicated to these proposes. The computer is provided without keyboard or screen.

Q4. What’s the warranty period?
A4. Each device has it’s own warranty period (6 months in some cases and 1 year for the most of them). All devices are made build and tested to be always on.

Q5. What to do with the hardware?
A5. The technology support is very discreet. Both (router and computer) are very small (computer: 23 x 5 x 20 cm, is router even smaller), they are completely silent and can (and should) be always switched on. They can be placed in areas usually not reachable as they don’t need any physical contact. For this reason, you don’t need a screen or a keyboard and these are therefore not provided.

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